On September 18, 2012, Thane Direct shipped me my 3-pc set of Flavourstone cookware with one lid, at the cost of $115.08. I have to admit, their raving list of benefits for using their cookware that was given during their infomercial had me intrigued. Here is a screen print of what they claim at http://www.thane.ca/flavorstone/:
What I did not expect is that less than 2 years of moderate use of the frying pan, would cause it to lose its white flecked surface as it has. In fairness to Thane, they clearly post a 1 year manufacturer’s Warranty on their website, so they could rightly state that my frying pan lasted slightly longer than their warranty. “Highly durable”? Me thinks NOT!
The non-stick surface truly had me impressed… until I noticed that so many little white flecks are missing in quit a large area of my frying pan. I became concerned that I was eating them every time I used my frying pan to cook anything.
So, naturally, I sent an email to email@example.com, as this was the email address supplied to PayPal as the Merchant’s email address. In my email, I supplied the photo shown above, along with my transaction number and date of purchase, and asked them for advice, as I suspect these missing white flecks may be causing me a health hazard.
Seven days later, having not heard back from that email, I then forwarded a copy of my original email to firstname.lastname@example.org, and this time, I received an automated reply of:
…so, I was sure that I would hear back from someone. But, alas, here it is two weeks later and I have NOT heard back from anyone.
Do I think they really care? Um… no.
Will I recommend or buy from Thane Direct in the future? Certainly NOT!
So, save yourself a lot of hassle, wasted money, and a potential health hazard and buy your non-stick frying pots and pans from a local store.
Canadian Tire offers a Heritage Rock non-stick cookware detailed at: https://www.canadiantire.ca/en/pdp/heritage-the-rock-forged-non-stick-cookware-set-10-pc-1427071p.html
Personally, I’m off to buy the 26cm frying pan that’s on sale for 70% less this weekend (3 May 2014) at Canadian Tire, detailed here: https://www.canadiantire.ca/en/pdp/heritage-the-rock-frying-pans-2-pk-2992758p.html
Don’t worry, this frying pan goes on special periodically throughout the year, you just need to watch for it to be listed on sale in your local Canadian Tire flyer.
If you have suggestions as to where to purchase excellent quality non-stick pots and pans, please share with all of us by leaving comment. For those of you who stumble upon my REAL review of Flavourstone cookware, please be sure to say so in comment below.